Usually, when The Doctor regenerates, he goes through some big, different issues, which vary from incarnation to incarnation. For instance, Nine was concerned with his ears, Ten was in a coma for most of his first story, and Eleven blew up the T.A.R.D.I.S. For Twelve it was amnesia.
Remember when he had just regenerated, he had forgotten even how to fly the TARDIS ("The Time of The Doctor"), so it is reasonable to accept that he would forget details like where he had seen his face before, or the clockwork droids in "Deep Breath".
Then, once his regeneration had settled he started to remember, but now there's a catch: He doesn't always care. He meets people, and then "deletes" them from his mind, like in "Last Christmas". That's the cynicism I like in this Doctor, that hadn't been seen perhaps since the first one.