In Twice Upon A Time, the Doctor and the Doctor visit a place where they meet
avatars (for lack of a better word) of people who are dead, and those avatars sometimes look like the people they used to be, and sometimes like featureless glass humanoids, slipping from one form to the other at will.
But I wonder why? What is the purpose of this shifting? Wouldn't it have been much more straightforward if they just kept the one shape and stuck with it throughout?
Note I'm really looking for an in-universe reason, not just a "because it looks cool" one.