I was about to leave a comment on this question as it reminded me of this story, and was thinking that the story I was remembering was in Orson Scott Card's Maps In A Mirror anthology. So I grabbed it off the shelf to find the name of the story and.... I was wrong, it's not in there. So now I want to try to figure out what story I'm thinking of.
The short story I am thinking of starts with a middle aged or possibly elderly woman who lives in a room (I want to say it was hexagonal but I could be wrong) whose needs are all supplied by some kind of computer or machine. She sits in a chair and communicates long distance with anyone she wants to talk to, and so on, never leaving her room for years(?) before the beginning of the story. I had the impression the room was very grey and bland, but that could be just how I imagined it, rather than a description in the text.
After setting up this situation, the story goes on to the woman receiving communication from someone important to her - her son, maybe? - requesting that she actually physically come visit. After some arguing and debate she finally decides to go through with it, and then the story describes her trip to the transit station and bewilderment at the outside world, and a flight on an automated, flying bus or train sort of thing (high speed, long distance mass transit). I don't remember the ending after this. She traveled alone although may have encountered other travelers on the trip. I believe it was set on Earth, but an Earth in which very few people leave their machine-supplied rooms.
If I didn't read it this past summer in Maps In a Mirror, I probably read it in a short story collection borrowed from a library a few years ago around 2019 or so (although now I'm wondering if I might have read it online somewhere in the same time frame), but I'm positive it is much older than this. I would guess it was written no later than the 90s and possibly even decades earlier, but probably more recently than 50s/60s given the tone and style, etc. It was in English and I don't remember any indication that it had been translated from another language, but I don't often pay attention to preface details like that so I can't say for sure.
Part of my brain wants to say it was by Stanislaw Lem, but I suspect that may just be because it's the only author name I remember from my 2019 science fiction binge (I know I read Solaris during that time).