The opening of the story is about a particular software suite taking over the day to day management of a fast food store. The workers wear headsets and the computer tells them what their next tasks are.
Then a bunch of stuff I can't remember happens (falling out with friends? running away from this city to try luck elsewhere? lost the last job and ended up with no money to pay rent?) — which is why I want to find this story again.
The closing chapter is the MC is rescued/kidnapped and ends up in Australia which is a land of practical luxury because with all the work being automated away they've done away with money as well. At some point the MC ends up with a computer implant (which oddly specifically replaces a vertebra) that lets him interact with all the services in this new world.
The story is supposed to be a contraposition of two different approaches to managing society and "the economy" given the gradual automation of all the jobs so that people aren't actually needed to do the work required to sustain the population or provide services.
I read the story online, and likely on a website associated with Free/Open Source software.