An accomplished IT Professional, I possess 27 years’ experience of working within an IT Support environment. I have a passion for delivering high levels of customer service coupled with the ability to relay complex information in a user-friendly manner. With excellent lateral thinking skills, I can identify multiple solutions to resolve IT issues in a timely fashion, ensuring minimum disruption to the business. An adept communicator, I am confident when liaising with staff at all levels from senior management to frontline, whilst adapting my approach accordingly. I am looking to further my career within an organisation that recognises a dedicated and committed employee with a positive attitude and work ethic.